ABOUT US

Our mission

Our mission is to provide the highest standard of patient care incorporating a holistic approach toward diagnosis and management of illness.

Our practice is committed to promoting wellness and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with due respect.

Narangba Valley Medical centre is an Accredited Practice. Narangba Valley Medical Centre is delighted to announce their practice has been awarded accreditation by Quality Practice Accreditation Limited (QPAL).

Appointments

We operate an appointment system. Our phones are open from 7.30 am to take bookings. Most appointments are booked for 10-15 minutes. If you have a complex problem or several complaints and require a longer consultation, please advise the receptionist when you make an appointment. Please make bookings for each person wishing to consult the doctor at the time of booking. This helps us to reduce waiting times for both yourself and others.

Every month several appointments are wasted by patients who fail to attend or cancel a pre-booked appointment. In the last 12 months we had over 1300 patients (average 100 patients per month) fail to attend their appointments. This is clearly a waste of our health professional time. It also affects patient care as patients who need to see the Doctor or Nurse cannot get appointments. There may be a potential risk to the health of the patient as well.

If you cannot keep a confirmed appointment, please cancel it as soon as possible as this appointment can be offered to another patient who is in need of it.

Failure to cancel an appointment 2 hours before the appointment time will be considered a missed appointment and will incur a fee.

Repeat Prescriptions

In the interest of good medical care, your doctor will need to see you for a repeat prescription. In exceptional circumstances, at the discretion of the treating doctor, collection may be possible subject to a small fee. (see attached fees & billings section for more information).

Reminder System

Our practice is interested in promoting good health through preventative medicine. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. Please let our receptionist know if you do not wish to be part of this system.

Zero Tolerance

We have a zero tolerance policy. We do not tolerate abuse of any kind. Patients who do not respect this policy will no longer be seen by our practice, there are NO exceptions.

Social Media Policy

We reserve the right to remove posts we deem offensive or inappropriate, and to terminate involvement by anyone who posts such content.

Under no circumstances we will publish patients’ or staff members’ personal details, such as address, date of birth, religious or political affiliations or other details of a private nature.

Narangba Doctors will not provide health or medical advice using social media. Patients wishing to contact us for a change of appointment or other treatment-related queries should contact by phone or face to face. We do not respond or reply to any queries, feedback or any comments made on any of our social media sites.

Views, comments, ideas and opinions expressed by external parties on any social media site of Narangba Doctors, do not necessarily represent the views and opinions of us. We cannot be held responsible or liable for the accuracy, currency or reliability of information posted by external parties.

Comfirming Your Appointment Using SMS

We can now confirm your appointment by SMS to your mobile phone. In order to do this we need your consent, if you would like SMS reminders please give consent while confirming or updating your mobile phone number with our receptionist when making your appointment.

PLEASE REMEMBER, THAT IF YOU NO LONGER REQUIRE OR ARE UNABLE TO ATTEND FOR YOUR APPOINTMENT, RING THE SURGERY TO CANCEL YOUR APPOINTMENT SO THAT IT MAY BE OFFERED TO ANOTHER PATIENT.

It is your responsibility to turn-up or cancel the appointment and SMS reminder is sent purely as a courtesy only.

Referrals

To ensure the best management of your case, your doctor would prefer to discuss your condition with you before referral to a specialist. We are not permitted by law to backdate specialist referrals so please ensure that you have a current referral beforehand.

Certificates

Medical certificates are legal documents and are available only if you present for consultation with your doctor. The doctor is unable to issue medical certificates retrospectively.

Emails

Emails are not secured and we will not send any confidential information via email. You may send clinical information via post /fax or Medical Object.

Flu Vaccinations

Flu vaccinations are available at the practice from mid-March for the winter season. Flu vaccinations are provided free of charge to eligible patients as part of the Government vaccination program. Those who are not covered by the government program can purchase the vaccinations at a cost, from the Practice. Please speak to the reception staff for further information or to make an appointment.

National Privacy Principles

We are committed to protecting the privacy of patient information and to handling your personal information in a responsible manner in accordance with the Privacy Act. Our Privacy Policy explains how we collect, use and disclose your personal information, how you may access that information and how you may seek the correction of any information. It also explains how you may make a complaint about a breach of privacy legislation. Please speak to the Reception, if you require a copy of our Privacy Policy please click here.